Refund policy
Refund & Return Policy
Last Updated: October 23, 2026
At K Luxury Fragrances, we want our customers to understand the conditions that apply to returns, exchanges, and refunds before placing an order.
Return Window
Eligible products may be requested for return within 30 days of delivery, subject to the conditions in this policy and applicable law. Please contact us before sending any item back.
Return Eligibility
To be eligible for a return, an item must meet the applicable condition requirements and be accompanied by proof of purchase or an order number.
Due to hygiene, safety, and product-integrity considerations, opened, used, sprayed, or unsealed fragrance products may not be eligible for return, except where the item is defective, damaged, incorrect, or a return is required by applicable law.
Any applicable return restrictions will be applied in accordance with consumer protection laws.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at support@kluxuryfragrances.us as soon as possible after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging, where relevant.
We will review the issue and explain the available resolution in accordance with our policies and applicable law.
How to Request a Return
- Email support@kluxuryfragrances.us with your order number and reason for the return.
- Wait for our instructions before sending the item back.
- Follow the return instructions provided by our customer service team.
Please do not send items to our mailing address unless we have confirmed that it is the correct return destination.
Return Shipping Costs
Return shipping costs and responsibility for return postage will be communicated during the return authorization process and handled in accordance with applicable law. Where an item is damaged, defective, or incorrect, contact us for instructions.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law. The time it takes for a refund to appear in your account may vary depending on your payment provider.
Where a refund is required for an order we cannot fulfill, we will arrange the appropriate refund.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@kluxuryfragrances.us. Cancellation requests cannot be guaranteed once an order has been processed or shipped.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
K Luxury Fragrances
Email: support@kluxuryfragrances.us
Mailing Address: 929 S N St, Lake Worth Beach, FL 33460, United States
Website: https://kluxuryfragrances.us